Taking appointments and consultations off the phone line
A patient management and telemedicine app with secure messaging and appointment scheduling.
The Challenge
Appointment booking ran through phone calls during office hours, and follow-up conversations happened over channels that were never designed to carry patient information.
The Opportunity
A purpose-built patient app could open up self-service scheduling, move consultations online where appropriate, and bring messaging into a compliant environment.
The Solution
We designed and built a patient-facing app covering appointment scheduling, video consultations, and secure messaging with care teams, alongside the provider-side tools to manage availability and records.
The Technology
Flutter for a consistent experience across iOS and Android, on cloud infrastructure architected for HIPAA compliance with encryption in transit and at rest, and audited access controls.
The Outcome
Patients book and attend appointments without phoning the practice, and clinical conversations happen inside a system built to handle them.
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